What is Document Analysis?
For the performance technologist, document analysis is a systematic approach to examining organizational records for insight into performance problems.
Why use Document Analysis?

Document analysis is a useful, unobtrusive tool for examining an organization's documents and artifacts without interfering with normal work processes or taking up valuable employee time.

Document analysis also offers the opportunity to view performance from Gilbert's three levels of vantage:

  • Policy
  • Strategy
  • Tactics
What documents and artifacts should be examined?

The diversity of performance problems necessitates choosing organizational documents for perusal on a case-by-case basis.

Click on the following examples to see types of documents that can provide insight into organizational processes and opportunities for performance improvement:
What is the process for document analysis?
View Presentation of Document Analysis Process
Where is more information on document analysis?

Document Analysis of Instructional Materials

Document Analysis for Project Evaluation

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